Last updated: 1 September 2026

These Terms and Conditions (“Conditions”) set out the terms under which ANB Digital Solutions (“ANB”, “we”, “us” or “our”) supplies digital marketing, website and associated services to its customers (“Customer”).

1. BUSINESS DETAILS

Trading Name: ANB Digital Solutions
Email: hello@anbwebdesign.com
Telephone: 0238 272 1027

ANB Digital Solutions operates as a trading business and is not a limited company.

2. DEFINITIONS

In these Conditions:

“Charges” means all fees, retainers and other amounts payable by the Customer for the Services.

“Contract” means the agreement between ANB and the Customer for the supply of Services, whether formed in writing, verbally or through the conduct of the parties.

“Customer” means the business, company, organisation or individual purchasing or receiving Services from ANB.

“Initial Term” means any initial minimum service period agreed between ANB and the Customer.

“Services” means digital marketing, SEO, PPC, Google Ads, social media, website design and development, hosting, call tracking, consultancy, content or other services supplied by ANB.

“Third Party Provider” means any external platform or supplier used in connection with the Services, including Google, Meta, hosting companies, domain registrars, software providers and telecommunications providers.

3. CONTRACT FORMATION

3.1 A Contract may be formed when a Customer:

(a) accepts a quotation, proposal or Order Confirmation;
(b) instructs ANB to commence Services;
(c) makes payment for Services;
(d) provides information, materials or account access enabling ANB to commence Services; or
(e) otherwise confirms verbally or in writing that ANB should proceed.

3.2 A separately signed contract is not required for a contractual relationship to exist between ANB and the Customer.

3.3 A Contract may arise through the conduct of the parties, including ANB’s continued provision of Services and the Customer’s continued instruction, acceptance and payment for those Services.

3.4 Where these Conditions have been provided or made reasonably available to the Customer before or at the time a Contract is formed, instructing ANB to commence Services or making payment for those Services constitutes acceptance of these Conditions.

3.5 These Conditions apply to the exclusion of any other terms the Customer seeks to impose unless expressly agreed by ANB in writing.

4. SUPPLY OF SERVICES

4.1 ANB shall provide the Services with reasonable care and skill.

4.2 Any performance, completion or launch dates provided by ANB are estimates unless expressly agreed otherwise in writing. Time shall not be of the essence.

4.3 ANB may make reasonable changes to the Services where necessary to comply with law, platform requirements or technical requirements, or to improve service quality.

4.4 ANB does not guarantee any particular search engine ranking, number of enquiries, leads, conversions, sales, revenue, traffic or return on investment.

4.5 Search engines, advertising platforms, social media platforms and other Third Party Providers may change their algorithms, policies, pricing and functionality without notice. ANB shall not be responsible for adverse results caused solely by such changes where ANB has exercised reasonable care and skill.

5. CUSTOMER OBLIGATIONS

5.1 The Customer shall:

(a) co-operate reasonably with ANB;
(b) provide accurate information, materials, account access and approvals in a timely manner;
(c) ensure that content and information supplied to ANB is lawful and accurate;
(d) comply with applicable data protection and marketing legislation; and
(e) provide anything else reasonably required for ANB to perform the Services.

5.2 ANB shall not be responsible for delays or loss of performance resulting from the Customer’s failure to fulfil these obligations.

5.3 Where the Customer delays providing information, access, content or approval, project and delivery timescales may be extended accordingly.

6. CHARGES AND PAYMENT

6.1 Charges shall be those agreed in a quotation, proposal, email, invoice, Order Confirmation or other agreement between the parties.

6.2 Unless otherwise agreed, invoices are payable within seven days.

6.3 ANB may increase recurring Charges by providing at least 30 days’ written notice.

6.4 Charges exclude advertising spend, domains, software, licences and other third-party costs unless expressly stated otherwise.

6.5 The Customer remains responsible for authorised advertising spend and third-party charges incurred in connection with its Services.

6.6 Where payment is overdue, ANB reserves its rights under applicable law to charge interest, fixed compensation and reasonable debt recovery costs.

6.7 ANB may, following reasonable written notice, suspend any or all Services where an invoice remains unpaid after its due date.

6.8 Suspension for non-payment does not constitute termination of the Contract.

6.9 Where ANB remains ready and willing to provide recurring contracted Services but is prevented from doing so solely because of the Customer’s breach, failure to cooperate or non-payment, Charges properly due under the Contract shall remain payable.

6.10 Cancelling a Direct Debit, standing order, card authority or other payment method does not constitute termination and does not release the Customer from Charges properly due under the Contract.

7. INTELLECTUAL PROPERTY AND DIGITAL ASSETS

7.1 Intellectual property owned by the Customer before commencement of the Services, including logos, photographs, trademarks and Customer-supplied content, remains the property of the Customer.

7.2 ANB retains ownership of its proprietary systems, processes, methodologies, templates, internal documentation, know-how, reporting systems, reusable code, tools and other materials developed independently of a Customer-specific project.

7.3 Third-party software, plugins, stock materials, licences and other third-party intellectual property remain subject to their respective owners’ terms.

7.4 Where practicable, Customer-specific Google, Meta and similar platform accounts shall remain owned by or transferable to the Customer, subject to the relevant platform’s rules.

7.5 Ownership of bespoke websites and other specifically commissioned deliverables shall be determined by the agreement relating to that project.

7.6 Unless expressly agreed otherwise, transfer of ownership of a bespoke deliverable shall not take place until all Charges relating to that deliverable have been paid in full.

7.7 ANB shall not be required to transfer ownership of ANB’s proprietary software, licences, systems, templates, processes, tools or reusable materials.

7.8 Images, Photography and Other Customer Materials

Where the Customer supplies ANB with photographs, images, logos, graphics, videos, written content or other materials for use in connection with the Services, the Customer confirms that it owns those materials or has all permissions, licences and rights necessary for ANB to use them for the intended purpose.

The Customer shall be responsible for any copyright, intellectual property or other third party claim arising from materials supplied, selected or specifically requested by the Customer, except to the extent that the claim results from ANB using those materials outside the Customer’s instructions.

7.9 Images Sourced by ANB

Where the Customer does not provide suitable images or other visual materials, the Customer authorises ANB to source, create or select suitable materials for use on the Customer’s website or marketing.

ANB may use appropriately licensed stock imagery, royalty free imagery, AI generated imagery or other materials which ANB reasonably believes may lawfully be used for the intended purpose.

ANB will take reasonable care when sourcing such materials but cannot guarantee that a third party will never subsequently assert copyright, intellectual property or other rights in relation to them.

Where ANB becomes aware of a credible rights claim concerning an image or other visual material sourced by ANB, ANB may remove or replace that material with a suitable alternative.

Except where caused by ANB’s negligence, wilful misconduct or failure to exercise reasonable care and skill, ANB shall not be responsible for third party claims arising from materials sourced in good faith for use in the Services.

7.10 Customer Approval

The Customer is responsible for reviewing and approving the content and imagery of a website before final launch.

Approval of the website constitutes confirmation that the Customer is satisfied with the content and imagery used, but does not affect any rights or liabilities which cannot lawfully be excluded.

Also, going forward I want us to tighten up how we handle images across ALL client websites.

Where possible:

Client supplied images should be used where provided.

If we source images ourselves, they should only come from a legitimate licensed or royalty free source, or be AI generated.

Please do not use images simply found through Google or copied from another website.

Where practical, please keep a record of the source of any stock images we use so that if we are ever questioned in the future we can establish where an image came from.

For older websites that we still actively manage, if you happen to see an image that you’re unsure about, please flag it to me rather than automatically removing it.

Can you confirm once the Terms & Conditions page has been updated.

8. DATA PROTECTION

8.1 Both parties shall comply with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

8.2 The Customer warrants that personal data supplied to ANB has been lawfully obtained and may lawfully be used for the intended purpose.

8.3 Where ANB processes personal data on behalf of the Customer, the parties shall comply with applicable controller and processor requirements.

8.4 Unless expressly agreed otherwise, the Customer remains responsible for determining the lawful basis for its marketing activities.

9. LIMITATION OF LIABILITY

9.1 Nothing in these Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

9.2 Subject to Clause 9.1, ANB shall not be liable for indirect or consequential loss, loss of profit, anticipated savings, revenue, goodwill or business opportunity.

9.3 ANB shall not be liable for failures, suspensions or decisions of Third Party Providers except to the extent that ANB itself has failed to exercise reasonable care and skill.

9.4 Subject to Clause 9.1, ANB’s total aggregate liability arising under a Contract shall not exceed the Charges paid or payable to ANB during the three months immediately preceding the event giving rise to the claim.

10. TERM AND TERMINATION

10.1 Unless otherwise agreed in writing, ongoing and recurring Services shall continue until terminated in accordance with this section.

10.2 Three-Month Notice Period

Following expiry of any agreed Initial Term, either party may terminate an ongoing or recurring Service by providing not less than three calendar months’ written notice.

The Customer shall remain liable for the normal recurring Charges throughout the notice period, whether or not the Customer elects to make full use of the Services during that period.

ANB shall remain ready and willing to provide the contracted Services during the notice period, subject to the Customer providing the access and cooperation reasonably required.

10.3 Long-Standing Customers and Unsigned Agreements

Where a Customer has received ongoing or recurring Services from ANB continuously for 12 months or more, the absence of a separately signed written contract shall not, by itself, mean that no contractual relationship exists between the parties.

A contractual relationship may be evidenced by the parties’ established course of dealings, including ANB’s continued provision of Services and the Customer’s continued instruction, acceptance and payment for those Services.

Where these Conditions form part of that contractual relationship, the three-calendar-month notice period set out in Clause 10.2 applies notwithstanding the absence of a separately signed contract.

10.4 Commencement of Notice

Unless otherwise agreed in writing, the three-month notice period shall commence on the Customer’s next regular monthly billing date following receipt of valid written notice.

10.5 Written Notice

Notice of termination must be provided in writing by email to ANB.

A verbal instruction alone shall not constitute valid notice unless subsequently acknowledged by ANB in writing.

10.6 Cancellation of Payment or Access

Cancellation of a Direct Debit, standing order or other payment method, removal of ANB’s access to an account, appointment of another provider, failure to communicate, or an instruction simply to stop work does not by itself constitute valid notice of termination.

10.7 Multiple Businesses, Brands and Services

Where ANB provides Services to multiple businesses, brands, websites, advertising accounts or projects associated with a Customer, termination of one Service shall not automatically terminate any other Service.

Each Service shall remain subject to its applicable Charges and notice requirements unless expressly agreed otherwise in writing.

10.8 Immediate Termination

Either party may terminate immediately where the other:

(a) commits a material breach incapable of remedy;
(b) commits a material breach capable of remedy and fails to remedy that breach within a reasonable period following written notice; or
(c) becomes insolvent or ceases trading.

10.9 Amounts Due Following Termination

Termination shall not affect the Customer’s obligation to pay:

(a) outstanding invoices;
(b) Charges properly falling due during an applicable notice period;
(c) authorised third-party costs already incurred; and
(d) any other sums properly due under the Contract.

10.10 Handover

Following termination and subject to payment of all sums properly due, ANB shall provide reasonable assistance with the orderly handover of Customer-owned accounts, credentials, data and materials.

Additional migration work, technical support, meetings, training, data preparation or liaison with a replacement supplier beyond a reasonable standard handover may be charged separately where agreed.

10.11 Termination shall not affect rights, obligations or liabilities accrued before termination.

11. CONFIDENTIALITY

11.1 Each party shall keep the other’s confidential information confidential and use it only for purposes connected with the Services.

11.2 These obligations shall continue for five years following termination except where information lawfully enters the public domain or disclosure is required by law.

12. FORCE MAJEURE

12.1 ANB shall not be liable for delays or failure to perform caused by events beyond its reasonable control.

13. THIRD-PARTY PLATFORMS

13.1 ANB may use Third Party Providers including Google, Meta, hosting companies, domain registrars, software providers and telecommunications providers.

13.2 ANB does not control the continued availability, policies, algorithms, pricing, approval processes or decisions of Third Party Providers.

13.3 ANB shall not be liable solely because a Third Party Provider suspends an account, rejects an advertisement, changes an algorithm or policy, removes a listing or changes its services, provided ANB has exercised reasonable care and skill.

14. WEBSITES AND HOSTING

14.1 Hosting may be supplied through Third Party Providers and remains subject to their availability and technical limitations.

14.2 SSL certificates, backups, maintenance, premium plugins and software may incur additional Charges where specified.

14.3 Responsibility for domain registration and renewal shall be as agreed with the Customer.

14.4 Where ANB manages a domain or hosting service, the Customer must pay applicable renewal Charges when due.

14.5 ANB shall not be responsible for expiry or interruption resulting from the Customer’s failure to pay renewal Charges properly requested by ANB.

14.6 Website completion dates depend upon the Customer providing content, information, access and approvals reasonably requested by ANB.

14.7 Final transfer of a website or other deliverable which has been agreed to become Customer property may be conditional upon payment in full of all Charges relating to that deliverable.

15. SEO AND PAID ADVERTISING

15.1 ANB does not guarantee particular search rankings, traffic, enquiries, conversions, sales, revenue or advertising performance.

15.2 Search rankings and advertising performance may fluctuate because of competition, algorithm changes, websites, market conditions and Third Party Provider changes.

15.3 Advertising spend payable to Google, Meta or another advertising platform is separate from ANB’s management Charges unless expressly agreed otherwise.

15.4 The Customer remains responsible for authorised advertising spend.

15.5 ANB’s management Charges relate to the professional management of campaigns and are not conditional upon the Customer achieving a particular number or quality of enquiries, conversions or sales.

15.6 SEO Charges relate to ongoing professional work and expertise and do not guarantee ownership of particular rankings or positions within search engines.

16. SOCIAL MEDIA AND CONTENT

16.1 Customer approval may be required for brand-sensitive content.

16.2 Customer-supplied materials remain the property of the Customer.

16.3 Ownership of bespoke creative material shall be determined in accordance with Clause 7 and any applicable project agreement.

17. CALL TRACKING

17.1 Call tracking may rely upon third-party telecommunications and software providers.

17.2 Call recordings and associated data may only be retained for a limited period.

17.3 Additional retrieval, export or historic data work may incur an additional Charge where agreed.

18. REVIEWS AND RATINGS

18.1 ANB cannot guarantee that Google or another platform will publish, retain, amend or remove any particular review.

18.2 ANB shall not be responsible for reviews, ratings or decisions made by members of the public or Third Party Providers.

19. GDPR, COOKIES AND COMPLIANCE

19.1 ANB may provide technical tools or assistance relating to cookies, privacy notices and consent mechanisms.

19.2 Unless expressly engaged to provide specialist compliance services, responsibility for determining the Customer’s legal compliance remains with the Customer.

19.3 ANB does not provide legal advice.

20. VIDEO SERVICES

20.1 Any video service purchased from ANB must be scheduled and completed within six months of the original order date unless otherwise agreed in writing.

20.2 Where the Customer fails to arrange or participate in the service within that period despite having reasonable opportunity to do so, ANB may treat the service as fulfilled with no refund due, subject to applicable law.

21. GENERAL

21.1 ANB may use suitably qualified employees, self-employed contractors and subcontractors to provide the Services.

21.2 Failure or delay by either party in exercising a contractual right shall not automatically constitute a waiver of that right.

21.3 If any provision of these Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in force.

21.4 No person other than a party to the Contract shall have any right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.

21.5 The Contract and these Conditions shall be governed by the laws of England and Wales.

21.6 The courts of England and Wales shall have jurisdiction over disputes arising from the Contract.

22. CHANGES TO THESE CONDITIONS

22.1 ANB may update these Conditions from time to time.

22.2 Updated Conditions shall apply to new Contracts entered into after the updated Conditions take effect.

22.3 Changes affecting an existing Contract shall take effect only where permitted by the existing Contract and applicable law or where otherwise agreed between ANB and the Customer.

For questions regarding these Terms and Conditions, please contact:

ANB Digital Solutions
hello@anbwebdesign.com
0238 272 1027